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2026年6月14日英语应用能力考试 (A 级) A 卷
Part I Listening Comprehension (25 minutes)
Directions:This part is to test your listening ability. It consists of 4 sections.
Section A
Directions:This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. Both the dialogues and questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices marked A), B), C) and D) given in your test paper. Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
Example:You will hear:You will read:A) New York City.B) An evening party.C) An air trip.D)The man's job.From the dialogue we learn that the man is to take a flight to New York. Therefore, C) An air trip is the correct answer. You should mark C) on the Answer Sheet with a single line through the center.
1.A) A college professor.B) A computer expert.C) A project manager.D) A senior developer
2.A) Creative writing.B) Time management.C) Team leadershipD) Public speaking.
3.A) Ordering some food.B) Buying a flight ticket.C) Booking a hotel room.D) Asking for information.
4.A) To celebrate their success.B) To meet with their clients.C) To discuss future projects.D) To build trust with each other.
5.A) To check out.B) To upgrade his room.C) To have room service.D) To book a taxi.
Section B
Directions:This section is to test your ability to understand short conversations. There are 2 recorded conversations in it. After each conversation, there are some recorded questions. Both the conversations and questions will be spoken only once.
Conversation 1
6.A) A bookstore.B) A cithing store.C) A small cafe.D) A restaurant.
7.A) Borrowing it from his friends.B) Applying for a bank loan.C) Using his own savings.D) Asking his parents for help.
8.A) Making his own decisions.B) Enjoying flexible hours.C) Meeting a it of friends.D) Having a high income.
Conversation 2
9.A) To apply for a part-time job.B) To discuss his term paper.C) To have an interview.D) To organize an event.
10.A) Near the teaching building.B) Next to the school gate.C) Close to the bookshop.D) Behind the clock tower.
Section C
Directions:In this section you will hear a recorded short passage. The passage is printed in the test paper, but with some words or phrases missing. The passage will be read two times. You are required to put the missing words or phrases on the Answer Sheet in order of the numbered blanks according to what you hear.
Now, let me summarize briefly the important role it plays in our daily lives. First, it'll 11______many people in working and living more efficiently. For example, it devices can be used to make tasks hands-free, such as 12______lights, and locking doors. Second, it helps people to 13______of their lives. For example, it devices can be used to track 14______goals, monitor home security, and manage finances. This can help people to make better decisions and to live healthier, and more secure lives. In conclusion, it is playing an 15______important role in our daily lives.
Section D
Directions:This section is to test your ability to comprehend short passages. You will hear a recorded passage. After that you will hear five questions. Both the passage and the questions will be read two times. When you hear a question, you should write down your answer briefly on the Answer Sheet.
16.Why does the speaker believe it is important to be enthusiastic about helping people?Because only when you can__you be very good at customer service.
17.What should you do when you face difficult customers?To______and collected.
18.What is the third tip the speaker mentions in the speech?
You need to be a_______
19.Why should you have problem-solving abilities?
Because customers will often come to you with_____
20.How can you make customers feel like they are being helped by someone who cares about them?
Be______
Part II Structure (10 minutes)
Directions:This part is to test your ability to construct grammatically correct sentences. It consists of 2 sections.
Section A
Directions:In this section, there are 10 incomplete sentences. You are required to complete each one by deciding on the most appropriate word or words from the 4 choices marked A), B), C) and D). Then you should mark the corresponding letter on the Answer Sheet with a single line through the center.
21.Our team's efforts, ______were recognized by the board, led to a successful product launch.A) when B) what C) which D) that
22.Below ______the details of the conference schedule for tomorrow, including the opening keynote address.A) is B) are C) was D) were
23.No sooner ______at the airport than we realized that we had left our passports at home.A) we had arrived B) will we arrive C) we have arrived D) had we arrived
24.______with a traditional classroom, online learning can be more flexible.A) When compared B) When compare C) When comparing D) When to compare
25.She turned down the job offer ______it required too much travel away from home.A) although B) if C) because D) unless
26.The community garden is popular ______families looking for fresh produce.A) on B) with C) to D) over
27.The positive customer reviews serve as evidence ______our product is well received in the market.A) what B) which C) where D) that
28.I'm going to apply for that position, ______the salary is a bit lower than I hoped.A) even if B) now that C) as if D) in case
29.______it comes to traditional Chinese medicine, the balance of yin and yang is a fundamental principle.A) When B) Where C) How D) What
30.We need to review the initial data ______during the experiment's first phase before we proceed.A) collect B) collecting C) to collect D) collected
Section B
Directions:There are 5 incomplete statements here. You should fill in each blank with the proper form of the word given in brackets. Write the word or words in the corresponding space on the Answer Sheet.
31.The project deadline was too tight,but__ (fortunate), the entire team worked together to finish all the main tasks on time.
32.The company's_(organize) was crucial to the success of the project, as it ensured smooth communication.
33.Sometimes it is necessary for you to have your information _(group) by different types.
34.Ride sharing_(increase) significantly in popularity since the 2000s.
35.If I_(be) a job seeker, I would attend career fairs to meet potential employers.
Part III Reading Comprehension (40 minutes)
Directions:This part is to test your reading ability. There are 5 tasks for you to fulfill. You should read the reading materials carefully and do the tasks as you are instructed.
Task 1
Directions:After reading the following passage, you will find 5 questions or unfinished statements, numbered 36 to 40. For each question or statement, there are 4 choices marked A), B), C) and D). You should make the correct choice and mark the corresponding letter on the Answer Sheet with a single line through the center.
Shipping costs are calculated based on the weight of your order and the shipping method you select. The price will vary depending on your choice.
Ownership of the products transfers to you upon delivery by the shipping carrier to your designated address. This means that once the package is delivered, you take over responsibility for its safekeeping. We are not responsible for any loss, theft, or damage to your order after it has been successfully delivered.
Estimated delivery times are displayed on each item's product page. For added convenience, you can often customize your preferred delivery date and time during the checkout process. Providing your accurate location information, either during checkout or in your account settings, helps ensure timely and correct delivery.
36.What are shipping costs based on?A) The size of the packageB) The delivery address.C) The weight and shipping method.D) The type of products.
37.When does ownership of the products transfer to the customer?A) When the order is placed.B) When the payment is made.C) Upon delivery to the designated address.D) After the return period.
38.Who is responsible for the products after successful delivery?A) The shipping carrier.B) The seller.C) The customer.D) The manufacturer.
39.What can customers often customize during checkout?A) The product color.B) The delivery date and time.C) The packaging material.D) The shipping carrier.
40.Why is accurate location information important?A) To reduce shipping costs.B) To ensure timely and correct delivery.C) To qualify for free shipping.D) To track the order in real time.
Task 2
Directions:This task is the same as Task 1. The 5 questions or unfinished statements are numbered 41 to 45.
When customers complain, they want your service to get better. Think of it as a way to improve, not just a problem. Look at complaints often to find common issues. This can help you change or improve things in your business.
Fix What You Learn From Complaints: Use what you learn from complaints to change how you work, handle customer service, or make your products. Tell your customers about these changes to show you care about what they say.
Other Ways to Deal with Complaints*Help Yourself Tools:Put up guides, FAQs, and steps to fix problems on your website or app. This helps customers solve problems by themselves.*Customer Groups:Make places online where customers can talk about your products. They can help each other, which means less work for your customer service team.*Reach out First:Contact customers before they have to complain. This can be through calls, emails, or checking in after they buy something. It can stop small issues from becoming big problems.
Every complaint tells you something valuable. Use this information to make your business better. Show customers you care by how you handle their complaints, and this can make your business stand out. How you deal with complaints can shape what people think of your brand and help your business succeed.
41.Businesses should consider customer complaints asA) problems to be avoidedB) opportunities for improvementC) a chance to change business practicesD) a time to interact with customers
42.What should businesses do with customer complaints?A) Refer customers to their customer service.B) Identify common issues from them.C) Discuss them among their staff.D) Share them with other companies.
43.With Help Yourself Tools, customers canA) learn to use your appB) save a it of time and moneyC) solve problems on their ownD) experience self-service
44.By setting up customer groups, a business canA) reduce the workload on customer serviceB) collect positive reviews from customersC) create a platform for marketingD) sell products directly to group members
45.According to the last paragraph, one potential outcome of effective complaint handling isA) a good relationship with producersB) enlarged market sharesC) lower daily operating costsD) an enhanced brand reputation
Task 3
Directions:Read the following passage. After reading it you are required to complete the outline below it (No.46 to No.50). You should write your answers briefly (in no more than three words) on the Answer Sheet correspondingly.
Car SmartWelcome to Car Smart, your go-to online platform for all your car purchasing needs. Since our creation in 2015, our mission has been clear: to equip car buyers with the knowledge required to make informed decisions, ensuring you always secure a fair deal.
Our team consists of car enthusiast, industry professionals, and customer service experts, all committed to delivering comprehensive reviews and pricing insights. We develop a culture of integrity, innovation, and a customer-first approach, designed to streamline your car buying process.
At Car Smart, we provide:An extensive database of car reviews, pricing guides, and buying tips to help you understand car specifications, market values, and effective negotiation strategies.
Support whether you're a first-time buyer or looking to upgrade; our platform equips you with everything needed to make a wise purchase.
But our commitment doesn't end online. Car Smart also features physical offices where you can receive personalized consultations, get your vehicle inspected, and receive negotiation support. Our goal is to ensure that every car purchase is smart and fair.
Join our community today and transform your next car buying experience into the best one yet with Car Smart.
Car SmartBusiness type:online car purchasing platformEstablishment year:2015Mission:equipping car buyers with the 46______for informed decisionsTeam: car enthusiasts, 47______and customer service expertsCompany culture:integrity, innovation, and a 48______to streamline the car buying processServices: providing a database of car reviews, 49___, and buying tipsPhysical offices:offering 50____, vehicle inspection and negotiation support
Task 4
Directions:The following is a list of terms related to workplace safety. After reading it, you are required to find the items equivalent to those given in Chinese in the table below. Then you should mark the corresponding letters with a line through the center in order of the numbered blanks, 51 through 55, on the Answer Sheet.
A. Security measuresB. Emergency responseC. Security trainingD. Data protectionE. Fire drillsF. Risk assessmentG. Password managementH. Security awarenessI. Employee safetyJ. Workplace safetyK. Security facilitiesL. Emergency contactM. Security systemsN. Crisis managementO. Network securityP. Fire safetyQ. Information security
Examples:(L) 紧急联系人 (G) 密码管理51. ( ) 信息安全 ( ) 消防演习52. ( ) 数据保护 ( ) 危机管理53. ( ) 安全措施 ( ) 安全培训54. ( ) 消防安全 ( ) 员工安全55. ( ) 安全意识 ( ) 网络安全
Task 5
Directions:Read the following passage. After reading it, you should give brief answers to the 5 questions (No.56 to No.60) that follow. The answers (in no more than 3 words) should be written after the corresponding numbers on the Answer Sheet.
Employee recognition can have a significant impact on employee engagement, retention, and overall company culture.
Employee recognition makes employees more involved and improves their performance. When employees feel they are noticed and valued, they become more invested in their work. Invested employees care more about their jobs and work harder to meet company goals. When employees feel appreciated, they are more motivated to perform at their best.
It helps retain employees and boost morale. Appreciating employees directly affects how long they stay with the company. Employees who feel appreciated are happier at work and are more likely to stay. Regular appreciation also boosts morale, making the workplace an environment where people feel supported, valued, and motivated to do their best.
It improves company culture. A strong company culture is important for a successful business, and employee recognition is a key part of building this culture. When employees feel valued, they are more likely to embrace the company's goals and values. This helps create a sense of belonging and teamwork, leading to a more positive and cooperative workplace. As appreciation becomes a core part of your company's culture, your business will also attract top talent, which helps to ensure your success.
56.What happens when employees feel they are noticed and valued?They become ______in their work.
57.What happens when employees feel appreciated?They are more ______at their best.
58.What is the direct impact of appreciating employees?It affects how long they stay with the
59.What is the key part of building strong company culture?______recognition.
60.What is the benefit of appreciating employees for your business?Your business will ______top talent.
Part IV Translation -English to Chinese (25 minutes)
Directions:This part, numbered 61 to 65, is to test your ability to translate English into Chinese. Each of the four sentences (61 to 64) is followed by four choices of suggested translation. Make the best choice and mark the corresponding letter on the Answer Sheet. For the paragraph numbered 65, write your translation in the corresponding space on the Translation/Composition Sheet.
61.Our new software is designed to help small businesses manage their inventory more efficiently.A) 我们的新软件旨在帮助小企业更有效地管理库存。B) 新软件被设计用来帮助小企业更有效率地管理存货。C) 为了更有效地管理库存,我们为小企业设计了新软件。D) 我们的新软件可以帮助小企业管理库存,并且更加高效。
62.If you have any questions during the installation process, please refer to the user manual.A) 如果你在安装过程中有任何问题,请参考用户手册。B) 安装过程中有问题时,你可以查阅用户手册。C) 用户手册可以帮助你解决安装过程中遇到的所有问题。D) 请务必在安装前阅读用户手册,以免出现问题。
63.The company is committed to providing a safe and healthy working environment for all employees.A) 公司承诺为所有员工提供一个安全健康的工作环境。B) 公司必须为全体员工的安全和健康环境负责。C) 所有员工都有权获得安全健康的工作环境。D) 公司正在努力改善员工的工作环境,使其更安全健康。
64.We regret to inform you that your application has not been successful on this occasion.A) 我们遗憾地通知您,您这次的申请没有成功。B) 很抱歉,您的申请这次未被批准。C) 我们很遗憾地告知,您未能通过本次申请。D) 您的申请未能成功,我们深表遗憾。
65.A strong business plan can help you prepare for every aspect of your business. Plus, you will need one to present to potential investors and lenders. This document should include details of the products or services you plan to offer and how you plan to make money, and more. You will also want to include detailed financial projections, budgets and thorough explanations of how you plan to spend investor dollars or loans.
Part V Writing (25 minutes)
Directions:This part is to test your ability to do practical writing. You are required to write a Memo according to the following information given in Chinese. Remember to do your writing on the Translation / Composition Sheet.
说明:假设你是某中外合作项目秘书张伟,根据以下内容拟一份给团队成员关于团建活动的通知。内容如下:1. 为增强团队协作精神,促进成员间的交流与沟通,现组织一次团建活动;2. 活动定于 2026 年 7 月 15 日在公司会议室举行;3. 活动内容包括品茶、团队挑战和集体午餐等;4. 告知注意事项:1) 团队挑战环节需使用笔记本电脑,请务必携带;2) 穿着舒适的服装和鞋,以便参与各项活动;5. 请于 2026 年 7 月 5 日前通过邮件确认出席。
Words for reference:团建 team building品茶 tea tasting团队挑战 team challenge
完整版AB级资料包点击↓回复:AB









听力部分:
Section A
1【B】it was great, thanks!
2【D】no problem
3【A】by Friday
4【C】me, too
5【A】Yes, I’ll be there
6【B】in the library
7【D】sure thing.
Section B
8【C】include a chart
9【C】his test results
10【A】the receipt
11【B】to book a table
12【D】company brochures
13【B】a student ID
14【A】she has updated her resume
Section C
conversation 1
15【C】500 RMB.
16【B】three
17【D】think it over first
conversation 2
18【C】the order number
19【A】within 1 day
Section D
20【review】
21【achieved】
22【market share】
23【due to】
24【driving force】
词汇语法部分:
25.C 26.B 27.A 28.D 29.C 30.A 31.B 32.D 33.A 34.D
35.directly 36.be expected 37.more reliable 38.reasonable 39.attending
阅读部分:
40.C 41.B 42.A 43.D 44.C
45.C 46.C 47.B
48.personal and professional 49.diverse and growing 50.journals 51.high-quality, well-researched
52.eBook sales
翻译部分:
53.Q;C 54.J;A 55.K;F 56.P;M 57.L;D
58.Office secretary 59.academic background 60.Public Relations 61.Inter of the Month 62.résume
63.B 64.C 65.A 66.A
67.从你起身发言的那一刻起,听众就会对你进行评判。如果你着装专业,他们对你的第一
印象或许会不错。但倘若你的音量过低或过高,这份好感很快就会消失。想要有效沟通并给
听众留下良好印象,你同样需要留意自身的着装与说话语气。
写作部分:
(1) 005
(2) Sales Department
(3) Sales Manager
(4) Take part in management skills training
(5) Nanjing
补充备注内容:
The "Early Bird" registration discount for this training will end on May 20. Please finish the approval as soon as possible. The training fee is 1500 yuan including textbooks. I will make a summary presentation to share my learning experience with the team after I come back.
B级英语考试大纲中关于测试项目、内容、题型、分值比重及时间分配表如下⬇️

A级英语考试大纲中关于测试项目、内容、题型、分值比重及时间分配表如下⬇️


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